You will find frequently asked questions by many MoreWithPrint customers below. If you have any other questions that don't appear in the frequently asked questions below, please give us a call at 1-800-937-6535 or email support@morewithprint.com.
Design Tool
- Design tool won’t let me add my design to the cart
- How can I save my design I am working on in the design tool?
Feedback
Rush Jobs & Orders
Account Setup
Passwords
Contacting MoreWithPrint
- When are your customer support hours?
- What is the best way to reach you any matter?
- Where are your manufacturing locations?
Tax Exemption
- I am a returning tax exemption customer from your old system. Do I need to do anything to update my tax exemption status?
- How do I place a tax exempt order on your website?
Shipping
- How Do I Track My Order?
- Can I Change My Delivery Address After Placing My Order?
- When can I expect delivery?
- Is Inside Delivery Offered?
- Do You Ship to Canada?
- What Are My Shipping Options?
- What Is The Cost of Shipping?
Delivery Timeframe
- How long does it take to receive my order?
- What is your turn time on printed orders?
- What’s the difference between proofing time, production turnaround, shipping, etc?
Printing Job Options
Payment Processing
- What forms of payment do you accept online?
- Why am I getting errors when trying to process my credit card?
Customer Satisfaction
Printing Specifications
Design tool won’t let me add my design to the cart
The design tool likely won’t let you add your design to the cart if your image you are adding to the design tool is larger than the design tool product canvas size. It is recommended that you utilize images no larger than 600 pixels wide by 400 pixels tall. You can crop your images for free here.
If you continue to experience issues please email marketing.mwp@morewithprint.com, so our IT department can investigate the issue you are having.
Back to Index
Want to Provide Website or Marketing Feedback?
We would love to hear from you regarding your website or marketing feedback. If you are having a poor website experience please provide as many details as possible.
Please email our website & marketing team at marketing.mwp@morewithprint.com.
Back to Index
Are Rush Jobs Available?
We are unfortunately not accepting rush jobs at this time. This page and our products pages will be updated when rush jobs are once again possible. Jobs are currently being printed within 5-7 business days plus additional time for UPS shipping.
Back to Index
Do I Need to Have an Account to Place a Order?
No, you can always checkout as a guest on our website. However, we strongly recommend you create an account so that we pull up your order for you at a later date if needed and also to pull up any past designs that you have created within our design tool.
Back to Index
How Do I Create An Account?
To create a new account follow the following steps:
1. Go to My Account and in the right column where it says “Register” enter in your email address to create a new account.
2. An email will then be sent to you with your password. Please note that you can change your password at any time when logged into your account. If you do not receive the email you will need to check your email spam or junk folder.
3. Go back to My Account and if not already logged in, log in with your account email address and your password.
4. Once logged in you can proceed with creating your order.
Back to Index
How can I save my design I am working on in the design tool?
Yes, you can save your design in the design tool by going to Edit > Save For Later. However, in order to restore it you will need to return to the very same product that you designed this on before and go to File > Open My Design to retrieve your design. You can then resume working on it at anytime.
Additionally at anytime you can download a PDF of your design by going to File > Download > PDF.
Back to Index
I didn’t receive my reset password notification
Check your junk or spam folder. Sometimes these notifications get caught by junk or spam email filters.
If you still cannot reset your password please email us at support@morewithprint.com or call us at 1-800-937-6535 and we will be happy to reset it for you.
Back to Index
How do I reset My Account password?
When are your customer support hours?
We are available for support during our regular business hours of 8am-5pm EST Monday through Friday at 1-800-93756535 or support@morewithprint.com. Please leave us a voice mail message or email message if we are closed.
Back to Index
I am a returning tax exemption customer from your old system. Do I need to do anything to update my tax exemption status?
No, all tax exempt customers from our old system were marked as tax exempt in our new system. If for some reason you are still being charged tax, please contact support@morewithprint.com or call us at 1-800-937-6535.
Back to Index
How do I place a tax exempt order on your website?
Please send your valid tax exemption certificate to support@morewithprint.com and we will make sure your account is set up to be tax exempt. If your form is received outside of our normal business hours, we will process it on the next business day.
Back to Index
How Do I Track My Order?
Once a shipping label has been applied to your package(s), a UPS Tracking Number is generated and an automated email is sent to you. You can easily track your package through the UPS tracking number provided in the email. You’ll get updated information as to where your shipment is currently located and the expected delivery date.
Additionally, Less Than Truckload (LTL) shipments for larger orders, such as notepads and paper note cubes are also available. Lastly, larger orders must be able to accept trucks.
Back to Index
Can I Change My Delivery Address After Placing My Order?
When can I expect delivery?
Once your package leaves the warehouse (Outbound from Syracuse, New York or Melvern, PA), a UPS Tracking Number will be sent to your email address. Additionally, depending on the UPS shipping service you selected, delivery will vary. Please see below for additional information regarding UPS delivery times based on service and ship to zip codes.
Shipping Business Days detailed below:
All shipping transit times are estimates provided by UPS and are calculated on business days.
Furthermore, many circumstances may arise beyond our control after your package leaves our warehouse. However, we will always do our best to get you your printed products to you when you need them. Lastly, because of our long and loyal business relationship with UPS, we are able to help with any shipping questions or issues that may arise once your order leaves our warehouse. Please contact us through email or call and leave us a message. Please reference your order number.
Back to Index
Is Inside Delivery Offered?
All orders up to 500 lbs can be delivered inside to your office or home by the UPS delivery driver. This means you do not have to unload yourself, provide your own lift truck or loading dock, pay extra or do anything but get your order delivered to you.
Orders exceeding 500 lbs. will be delivered as per our standard truck delivery policies. You’ll be serviced by one of our professionally run common carrier trucking companies.
Back to Index
Do You Ship to Canada?
Yes. There are no problems shipping to Canada. However, orders shipped to Canada do incur additional changes that you are responsible for paying. Please contact us through email or phone and we will help you ship your package to Canada!
Back to Index
What Are My Shipping Options?
We ses UPS as our main carrier. We use USPS and other carriers (for example, FedEx) upon your request within your own shipping account.
The standard UPS shipping options are available:
Ground
3 day select
2nd day Air
Next Day Air Saver
Next Day Air
Next Day Air
Early AM
Next Day Saturday delivery (upon request).
Back to Index
What Is The Cost of Shipping?
Shipping cost is based on weight, distance and level of service. UPS Ground service is our standard shipping option offered and delivery time is based on your location from Syracuse, New York or Melvern, PA locations. UPS is reliable and shipments can be tracked.
Back to Index
How long does it take to receive my order?
Once your order has left our warehouse, the delivery time will depend on the type of UPS service ordered at the time of your order checkout. For example, UPS Standard Ground, UPS Overnight, UPS 2nd Day etc.
Back to Index
What is your turn time on printed orders?
Orders currently print in 5-7 business days and then ship within 4-5 additional business days – with day one beginning the first full day after you submit your order. Orders ship from our production facility in Syracuse, New York or from our manufacturing facility in Malvern, PA. If you are trying to make a tight deadline, please let us know. While rush orders aren’t currently possible at the moment, we will let you know the soonest we can have this ready for you.
Back to Index
What are my ordering options?
Online
Is the best and fastest in most cases.
Email, Fax, U.S. Mail
Please contact us through email, phone or fax. if you would like to fax in, e-mail, call-in or mail us your order form, please submit your order to us. All orders, other than online orders, must be paid with a credit card or a check or money order made payable to MoreWithPrint.COM.
Back to Index
What forms of payment do you accept online?
We accept all major credit card payments including Visa, Mastercard, Discover and American Express.
Back to Index
What is the best way to reach you any matter?
You can reach out to us through our contact page or by calling us at 1-800-935-6535 or by emailing support@morewithprint.com. Our business hours are Monday through Friday from 8am-5pm. We are closed on New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, Christmas Eve and Christmas. If you reach us when we are closed ,we will reach out to you as soon as we can.
Back to Index
Where are your manufacturing locations?
Our manufacturing locations are based in Syracuse, New York, Malvern, Pennsylvania and in Newington, Connecticut.
Back to Index
If I am unsatisfied with the results can I get my money back?
We strive to get every print order right the first time. If for some reason we do print your order to our standard, then we reprocess or refund your order. We always want to work toward a solution and maintain a long-term working relationship.
Back to Index
What’s the difference between proofing time, production turnaround, shipping, etc?
We strive to provide a proof within 24 hours of order placement if a proof a digital proof is requested. Production turnaround refers to the in-house printing and finishing time for your order. Once the order has been completed, it moves through to our shipping department where it is packed up and handed off to the customer-specified shipping method. UPS is our primary shipping partner,
Back to Index
Are there templates that I can use for my artwork?
What is the difference between text and cover paper weights?
Cover weight is thicker than text weight and has cardstock-like properties; text weight stocks are more flexible, similar to the paper in your copier only thicker. The higher the number the thicker the stock: 120# cover is comparable to 12pt. stock.
Back to Index
Why am I getting errors when trying to process my credit card?
The No. 1 Reason why credit card transactions do not go through is because the zip code you used in the billing address does not match the zip code associated with the credit card being used. These two zip codes must be the same.
Note, that every time you try to submit a credit card order, even if it doesn’t get fully processed or captured, a pending charge is sent to your bank/credit institution to check that the funds are available. This may show up looking like you have been charged however those pending charges usually fall off within 1-3 business days. Also note: You may see the charge on your credit card statement listed as Matt Industries, INC. This is our parent company.
PLEASE always remember that MoreWIthPrint.COM is owned by Dupli and we have an A+ Rating with The BBB. If for some reason your credit card appears to be charge in correctly, please call us and leave a message. You can also send us an email. We realize that trying to place an order can sometimes be frustrating if the credit card does not go through for one reason or another. We will help you, just reach out to us. Thanks.
Back to Index
What format do you prefer print files to be sent in?
High resolution, print quality PDFs are the most reliable file format for producing your print job.
Back to Index
